These are the most frequently asked questions. If you do not find your answer here please use our Contact Page and we will promptly respond. Thank you!
Why should I create an account with J'Ollie?
There is a link in the your email invoice for you to check on your order status at any time. "Your Order Is Being Painted", "In Progress" or "Ready To Ship", and "Shipped ".
When returning to place an order please login to your account. You will not have to fill in your billing and shipping info again. You can also go back and view your complete order history, print receipts, and other features.
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What is J'Ollie's guarantee?
We have a generous 30 day money back guarantee! Complete details can be found on our return policy page. All returns require a return authorization. Please be sure to see the Return Policy page.
Did you order the wrong size? Please place a new order and make arrangements to return the original order.
Was your order received damaged? Please keep all packing material and contact us within three days of receiving your order.
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What is the extra FREE hardware and do I need it?
Our barn stars have a welded hang tab on the back. If you plan to hang your barn star outside and want to secure it so you NEVER have to worry about it blowing down in a storm or in high winds . Holes are punched in the tips of the stars. Color-coordinated long screws are included with your order. Using the extra free hardware will ensure that your star is permanently mounted to any wall.
We received a lot of inquiries about "How do I fasten my star securely to my house"? Our answer to this repeated question was to offer a FREE quality service and provide the extra hardware. And it really is FREE! Complete details can be found on our FREE mounting hardware page.
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Do I need the FREE vinyl siding hook to hang my star?
Barn Stars come with a welded hang tab on the back to aid in hanging any way you want.
Some of our customers prefer not to use a screw and create a hole in the side of their house or building. Our solution? Amish crafted vinyl siding hooks (vinyl siding hook complete details and pictures here). PLEASE NOTE: These hooks are specifically designed to fit our barn stars. They will support a 10" to a 53" star. They will NOT support the weight of a 72" star. Vinyl siding hooks are appropriate for vinyl siding only.
We will give you a FREE siding hook with your purchase of any Amish metal barn star!
Hang your metal barn stars on your vinyl siding without using any tools, screws, nails, bolts, drilling, or hammering!
Buy 1 metal star and get 1 FREE siding hook, buy 2 and get 2 hooks, buy 3 and get 3 hooks. You can have a FREE siding hook with EVERY barn star purchase!
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When will my items be shipped?
Retail barn stars are painted for you and shipped within 3-5 business days of your order! Wholesale barn star orders typically take up to 10 days depending on the size of your order.
In-stock items in stock are shipped next business day. You will get an email with the tracking number from FedEx when your item is shipped.
All of our wooden game boards are in stock and ready to ship unless otherwise noted. We ship your game boards the next business day.
When your barnwood furniture order is received the order is taken to our Amish crafter, picked up and shipped when the order is ready. Usually about one to two weeks. Shipping time can vary depending on the order and the crafter. You will be notified when your barnwood furniture item is shipped.
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How will my items be shipped?
SHIPPING:
We ship your items by FedEx and sometimes USPS. Most items shipped to the lower US 48 states only. For Alaska, Hawaii, Canada or international shipping please contact us for a quote. We do not ship to P. O. boxes.
Special shipping arrangements can be made for very large orders or very large items.
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How much is shipping?
Our shopping cart is connected to FedEx in real time. Add an item to your shopping cart, enter your zip code, and you will see the shipping charge for your items. For the best rates purchase multiple items because our shopping cart calculates your total basket weight for shipping! For Alaska, Hawaii, Canada, and international shipping rates please contact us for pricing.
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Are packages shipped insured?
YES they are.
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What type of payments do you accept?
Our secure website and transactions are insured. You can pay securely using Visa/MasterCard, Discover, American Express, PayPal, and even Google checkout! We do accept money orders and personal checks. Payment by personal check will delay your shipment by approximately ten days to allow your check to clear.
Payments Can Be Mailed To:
Jollie Primitives
322 Garver Rd.
Mansfield, Ohio 44903
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How can I contact you?
We can be contacted several ways. We encourage you to use our "Contact Page" to do so.
Our mailing address:
Jollie Primitives
322 Garver Rd.
Mansfield, Ohio 44903
Phone: Toll Free: 1-877-229-8488
email: info@jollieprimitives.com
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How is your quality?
Most of our items are made by our Amish friends here in Ohio. All of our items are handmade. Our galvanized barn stars will NOT rust on your house or building! Our stars are painted with severe weather exterior paint.
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What if I want to return an item?
OUR SIMPLE RETURN POLICY:
J'Ollie Primitives strives to accurately describe every item and display our items offered for sale on our website. We want you be happy with your purchase. If you have any questions or need more information please contact us by phone or by email. Items sold by J'Ollie Primitives will be subject to our return policy listed below.
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Contact J'Ollie Primitives via email info@jollieprimitives.com within 30 days of receipt of item. We will do our best to resolve the problem. If we cannot resolve the problem we will email you a return authorization. You must return the item in its original condition within seven days from the date of the Return Authorization. The items must be returned prepaid. We refund the original purchase price less a 15% fee. Shipping charges are not refundable.
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Ship your items insured. We do not offer refunds for items damaged in transit for returns.
For complete details visit our return policy page.
Are your items handcrafted?
YES! Barn stars, barnwood items, wooden game boards, everything on this website is handmade and we are proud of it!
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Do we fill special order requests?
Yes we do and enjoy doing so. Any special orders require approximately one to four weeks (depending on the item) to complete. We will work with you to ensure that you are satisfied with your order. Please remember that custom orders are non-returnable.
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Do we wholesale?
Yes we wholesale to qualified customers. Simply use our wholesale inquiry page to contact us. Upon approval you can view our wholesale prices.
From time to time we come across items that we are not able to wholesale to others. Please contact us with any questions. We'll be happy to work with you!
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What is your privacy policy?
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We hate spam (unsolicited commercial email) as much as you do. We don't have any "spam marketing partners" and we never sell, loan, distribute the email addresses, personal information, names, addresses, and details of anyone who purchases and writes to us in any manner whatsoever...
We ONLY send our newsletter to visitors who choose to receive news about our metal barn stars, wooden items, and website updates. When signing up every email address is verified to prevent any unauthorized use of an email address. And, whatever we do, you always have the opportunity to opt out of any future mailings.
Our web server runs on a robust UNIX operating system, utilizing the Apache server software which is the standard of the industry.
Our web site is viewable by folks of all ages and you will never find questionable language or inappropriate commentary on any of our web pages.
If you have any additional questions regarding your privacy rights on our web site, please send us an email to info@jollieprimitives.com or use our contact page. |
How secure is it to purchase?
Our website is protected by 128 bit encryption (secure server) so that prying eyes can never interfere with your confidence in using your credit card to make purchases. Our website and transactions are also insured for one million dollars. You can click on our secure site seal in the top right side of every page site to view our credentials.
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