Secure And Safe Transactions:

• Our website transactions and security is insured for "one million dollars"!
• We consider security to be serious and you are assured that shopping online with us is safe.
• We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  
• If you see an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

Great Customer Service:

• We back our products with a return and exchange policy and offer a 30 day money back guarantee.
• We are available via info@jollieprimitives.com or by phone 1-877-229-8488.  
• E-mails are always answered within 24 hours... Usually within a couple hours.
• If you ever have a problem or question you can rest assured that we will be here to help you out.
• We go the extra mile to ensure your complete satisfaction.

We Keep You Informed Every Step Of The Way:

• We send you an e-mail receipt when you order letting you know it was placed successfully.
• We send a shipping confirmation e-mail letting you know when it shipped with tracking numbers.
• If there is a problem with your order like a credit card decline or backorder we always e-mail you within 24 hours.
• If you registered you can login to your account and check your order status, previous orders, update your personal information, and track orders.
• Never again will you be left wondering!

We Love What We Do and We Love to Help You:

• Outstanding personalized service.
• We work hard to offer you product knowledge. We strive to describe all of our items with as much detailed information as possible.
• We feature clear, detailed photos and descriptions of our products. Have a question about a product? Just ask!
• You'll find that we are dedicated to customer service.

Generous 30-Day Money-Back Return Policy Guarantee:

• We back up all purchases with a 100% satisfaction guarantee. We want you to be completely satisfied with every item that you purchase from Jollie Primitives.
• If you are not satisfied with an item that you have purchased from us you may return the item within 30 days of the order date in the same condition for a full refund of the purchase price, minus the shipping & handling fees. 
• If we have goofed up your order we will pay the return postage.
• If you're not satisfied with your purchase, you may return it , for any reason, within 30 days of receipt.
• Please contact us first for instructions before returning any item.
• For further details, please read our full Return Policies & Procedures.

Fast Service:

• Our goal is to ship out barn stars within three to five business days. 
• Once we ship your order, we will always email you a tracking number so you can follow your packages progress to delivery.

Quality:

• Handcrafted and Not Mass-produced.
• All of our products are new. We do not sell used, returned or damaged merchandise.
• The thickness of our barn stars is 22 gauge (thickness of a dime).  These are not flimsy stars.
• We carry only the best heavy-duty galvanized metal stars available direct from the Amish farm and painted by us here at Jollie Primitives.
• Each star comes equipped with a metal strip on the back to aid in hanging your star on an indoor wall or on the outside of a building.  
• Every item on our website is Made In the USA!

Free Stuff:

• We offer a Monthly Drawing for a 16-inch Barn Star in the color and finish of your choice.
• Free Amish Recipes.
• We have a lot of various information on Amish history, meaning of the colors on a barn star, our Amish friends and lifestyles so you can become closer and get to know who we work with and makes the items for you.

Packing:

• We go the extra mile when packing your orders by using extra foam sheets, bubble wrapping, and making sure we fill all void areas in your boxes with recyclable kraft paper.
• We make sure you get your delivery safely and undamaged.
• We ship all of our items insured.

Product Selection:

• We have a great selection of handcrafted Amish and USA made items. 
• We research the market and hand-pick all products to ensure we have an excellent selection in a variety of price ranges.
• We strive to add new quality items as often as possible.  If there is a product you need and we don't carry, we will try to find it! If we can't find it on our website we do our best to direct you to a vendor that carries that item.

We Stay Focused: 

• Because our only business outlet is the World Wide Web, we are focused solely on that. 
• We maintain our own website.  This means we are constantly updating and improving the site. 
• It also means that we are focused on answering emails and shipping quickly to service you.

We Are Easy To Reach:

• You can easily track your order every step of the way by logging in to your account located at the top of every page on the website. To track your order's progress be sure to register at the time of purchase!
• Help and advice is only a quick e-mail or phone call away.
• We keep you updated after you place an order with us.
• We'll keep informed of new products via our newsletters and special e-mails.
• You can also use our Easy Contact Form to get questions answered fast.
• We answer our phones. We do not use answering services, orders services, or outside persons to answer our phones.
• The direct phone number to Jollie Primitives is 1-877-229-8488. Our phone number is always posted and we welcome your phone calls.
• We are on hand to answer questions Monday thru Sunday 8am - 7pm EST 7 days a week excluding holidays. If calling during regular business hours and you get voice mail, please leave a message and your call will be returned ASAP.

Contact Details:

Jollie Primitives
322 Garver Rd.
Mansfield, Ohio 44903

info@jollieprimitives.com
Our Contact Page

Phone Toll Free: 1-877-229-8488

Hours EST:  
Monday - Saturday:  8am to 7pm
Sunday:  10am - 5pm

Privacy:

• We respect your privacy and are devoted to protecting it (our privacy policy).
• We do not sell our customer information to any other company in any way.
• We do not send out junk mails or email spam to our customers.
• We do not not share your personal information with third parties.
• We only access information such as your name, address, email address and phone numbers to serve you with better customer service