Great Customer Service:

• We back our products with a return and exchange policy and offer a 30 day money back guarantee.
• We are available info@jollieprimitives.com or by phone 1-877-229-8488.  
• E-mails are always answered within promptly.
• If you ever have a problem or question you can rest assured that we will be here to help you.
• We go the extra mile to ensure your complete satisfaction.

We Keep You Informed Every Step Of The Way:

• We send you an e-mail receipt when you order letting you know it was placed successfully.
• We send a shipping confirmation e-mail letting you know when it shipped with tracking numbers.
• If you registered you can login to your account and check your order status, previous orders, update your personal information, and track orders.
• Never again will you be left wondering!

We Love What We Do and We Love to Help You:

• We work hard to offer you product knowledge. We strive to describe all of our items with as much detailed information as possible.
• We feature clear, detailed photos and descriptions of our products. Have a question about a product? Just ask!
• You'll find that we are dedicated to customer service.

Generous 30-Day Money-Back Return Policy Guarantee:

• We back up all purchases with a 100% satisfaction guarantee. We want you to be completely satisfied with every item that you purchase from Jollie Primitives.
• If you are not satisfied with an item that you have purchased from us you may return the item within 30 days of the order date in the same condition for a full refund of the purchase price, minus the shipping & handling fees. 
• If we have made a mistake on your order we will pay the return shipping.
• If you're not satisfied with your purchase, you may return it , for any reason, within 30 days of receipt.
• Please contact us first for instructions before returning any item.
• For further details, please read our full Return Policy.

Quality:

• Handcrafted and Not Mass-produced.
• All of our products are new. We do not sell used, returned or damaged merchandise.
• The thickness of our barn stars is 22 gauge (thickness of a dime).  These are not flimsy stars.
• We carry only the best heavy-duty galvanized metal stars available direct from the Amish and painted by us here at Jollie Primitives.
• Each star comes equipped with a metal strip on the back to aid in hanging your star on an indoor wall or on the outside of a building.  
• Every item on our website is Made In the USA!

Free Stuff:

• We offer a Monthly Drawing for a 16-inch Barn Star in the color and finish of your choice.
• Free Amish Recipes.
• We have a lot of various information on Amish history, meaning of the colors on a barn star, our Amish friends and lifestyles so you can become closer and get to know who we work with and makes the items for you.
• We have a lot of home decorating tips and articles!

Packing:

• We go the extra mile when packing your orders by using extra foam sheets, bubble wrapping, and making sure we fill all void areas in your boxes with recyclable kraft paper.
• We make sure you get your delivery safely and undamaged.
• We ship all of our items insured.

Product Selection:

• We have a great selection of handcrafted Amish and USA made items. 
• We have well established long term relationships with our Amish friends to ensure we have an excellent selection in a variety of price ranges.
• We strive to add new quality items as often as possible. 

We Stay Focused: 

• Because our only business outlet is the World Wide Web, we are focused solely on that. 
• We maintain our own website.  This means we are constantly updating and improving the site. 
• It also means that we are focused on answering emails and shipping quickly to service you.

We Are Easy To Reach:

• You can easily track your order every step of the way by logging in to your account located at the top of every page on the website. To track your order's progress be sure to register at the time of purchase!
• Help and advice is only a quick e-mail or phone call away.
• We keep you updated after you place an order with us.
• We'll keep you informed of new products via our newsletters.
• You can also use our Easy Contact Form to get questions answered fast.
• We do not use answering services, orders services, or outside persons to answer our phones.

Secure And Safe Transactions:

• Our website transactions and security is insured for "one million dollars"!
• We consider security to be serious and you are assured that shopping online with us is safe.
• We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  
• If you see an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

Privacy:

• We respect your privacy and are devoted to protecting it (our privacy policy).
• We do not sell our customer information to any other company in any way.
• We do not send out junk mails or email spam to our customers.
• We do not not share your personal information with third parties.
• We only access information such as your name, address, email address and phone numbers to serve you with better customer service

Contact Details:

Jollie Primitives
322 Garver Rd.
Mansfield, Ohio 44903

Contact Page

Phone Toll Free: 1-877-229-8488

Hours EST:  
Monday - Saturday:  9am to 5pm
Sunday:  Closed